Policies

Privacy Policy

American Pin Company respects your privacy. We do not collect, sell or otherwise distribute your information to sources outside our company except when necessary to fulfill the agreed service/contract terms

Specifically, we do not sell, rent or trade any personally identifiable information you provide when using our website. We do not collect any personally identifiable information about you (such as your name or email address) unless you specifically decide to provide such information.

Changes and Updates to This Policy

We reserve the right to change the information, services, features and policies at any time. We will post changes to this and any other policies on this website in writing.

Product Orders

All product orders will be processed and shipped within five business days.

Product Exchanges

Exchanges will be offered for the same product or a product of equal value.

Exchanges will be given within 30 days of purchase for the following reasons:

  • Incorrect item Ordered
  • Damaged products due to packaging

Refunds

Refund requests will be evaluated on a case by case basis dependent upon the reason for return. As a general practice American Pin Company orders are non-refundable. Should you require assistance with a refund request, please contact the American Pin Company’s customer service department directly within 30 days of purchase.

Returns

  • Within 30 days from original date of purchase
  • Refunds will be provided in the tender that the purchase was paid in:
    • Checks if cleared after 10 days will be refunded with a Check.
    • Debit card will be refunded to the original debit card.
    • Credit card will be refunded to the original credit card.

The personal information provided on a Refund Voucher is required in order to process the refund and is used for the following purposes:

    • For auditing purposes; and
    • To ensure customer satisfaction

A American Pin Company representative may contact you to confirm your customer service expectations were met.

Please note: Refunds and exchanges require original proof of purchase.  Please have your order number ready when contacting customer service toll-free at 818-260-8952 or via Contact Us