SHIPPING AND RETURNS
At American Pin Company, we offer shipping options to ensure that your orders are delivered in a timely and efficient manner. We ship via USPS and UPS, with shipping times varying based on the destination and the shipping method selected.
Orders are processed within 1-2 business days, and shipping times typically range from 3-7 business days depending on the shipping method and destination. Expedited shipping options are also available for an additional fee.
Shipping costs are calculated at checkout and are based on the weight and destination of the order. Orders over a certain dollar amount may qualify for free shipping, and we offer discounted shipping rates for bulk orders.
We take care to package your orders securely to ensure they arrive in perfect condition. However, if you receive a damaged or defective item, please contact us immediately, and we will do our best to make it right.
Please note that we are not responsible for any customs fees, taxes, or duties incurred on international orders. It is the responsibility of the recipient to pay these fees.
If you have any questions or concerns about shipping, please don't hesitate to contact us through our website. Thank you for choosing American Pin Company for your pin and promotional item needs.
RETURN & EXCHANGE POLICY
At American Pin Company, we strive to ensure that all of our products meet our clients' expectations. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will arrange for a replacement or issue a refund, depending on your preference.
If you are not satisfied with your order for any reason, you may return it within 14 days of receipt for a refund or exchange. Please note that items must be in their original packaging and unused condition. Shipping costs for returns or exchanges are the responsibility of the customer.
To initiate a return or exchange, please contact us through our website, and we will provide you with a return authorization number and further instructions. Returns without a return authorization number will not be accepted.
Please allow 7-10 business days for your refund to be processed once we receive the returned item. If you have requested an exchange, we will ship the replacement item within 1-2 business days of receiving the returned item.
If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us. We are committed to ensuring your complete satisfaction with your purchase from American Pin Company.